8 Elements of User Experience That Create Trust Towards Your Website

It does not matter how innovative your service is - users always judge a product by it's appearance. This way, they are unlikely to purchase something or browse further than the main page if the design is outdated or unattractive.

We can compare the process of how customers perceive the design experience to how they meet new people. In both cases, we firstly judge by appearance. How much time do you need to form a first impression in both cases?

Another research conducted by Google claims that some users need just as little as 17 milliseconds to form their opinion. Impressive, isn't it? That means, the usability principles on which your design is built have only 50 milliseconds in average to win the customer's attention and convert it into a purchase.

The latest eye tracking study claims that the better first impression from your user interface experience is, the more users stay within a web page. Moreover, the research has defined the website's components causing the greatest users' interest.

• Company logo. Users were focused on this element 6,48 seconds before moving further
• Navigation menu took 6,44 seconds of users concentration
• Search line, where users spent 6 seconds
• Website's content held users for 5,59 seconds
• Footer took about 5,25 seconds.

So, your web designers along with user experience designer should make sure all these components are attractive and optimized according to their purpose since they influence the first impression most of all. For instance, to avoid widespread usability issues, your website's font should not be too small in order customers could read it's content more conveniently.

Let's dive deeper into the notion of trust while designing web usability.

According to the study conducted by Stanford University, around 46,1% from the total number of consumer, partially estimate their trust towards a website basing on the attractiveness of general web interface design. There we can refer template itself, typography, font size, and color schemes.

In order to make the usability of a website more efficient and standing out of the crowd, add there some components emphasizing the value of your product or service. This step will motivate your customers to action.

Every component of your website user experience should inspire trust. So, make sure all the written content within pages is informational and actual. Also, there are several peculiarities you should take into account.

Be honest with your audience. The products' description should correspond with what you really offer.

Be sharp and clear. There is no need to mention those services or products that you cannot provide your customers with since this may confuse them and make them leave.

Keep your customers informed. To build the trusting relationships with your customers, make sure all the information related to digital data security is available for them. For instance, one UX design methodology implies the description of methods a product is using for data protection. Also, you can provide them with an easy access to privacy policy written in simple language but not overloaded with legal terms.

Customers tend to trust digital products more if they have no feeling that something is hidden from their eyes. Your designers are able to get them rid of that feeling while UX process of design.

Remember, all the website's pages should correspond and complement each other. The team of your web developers and designers should keep the balance in web interface and user interaction design so that to achieve a feeling of unity between all the pages. In another case, you do not create the convenient website user experience but cause a feeling of contradiction in users' minds.

Also, to avoid the customers' untrust, never use third-party photos of the product or service within your design user experience. Instead, focus on original content showing your direct experience and do not forget about such elements as simple navigation and search box. They allow users to check the availability of what they are searching for in just a few clicks.

A landing page usually contains a certain information about a product or service. So, it is vital to give the visitors of this page an understanding of what kind of services or products you are offering as well as provide them with an easy access to the order page. Having completed these steps, a general web design usability is growing and your target audience dives deeper into your service. Since all the advantages you propose are described and ways for purchasing are also clear without leaving the page.

Stripe's website may serve as an example of good user experience on a landing page. All the information within the page is described clearly and purchase links are also present, not to mention that the page itself is eye-catching.

The research that is based on social psychology and UX study have singled out different methods and markers able to push users to needed actions and accordingly to generally improve user experience.

During this study, 4 components influencing customers' trust most of all were singled out. To those components refer reputation, good design, fine print, and tone. All of them should be taken into account in project's design methods.

Accordingly, each component has it's own markers. For instance, markers of reputation are a domain name, awards, certifications etc. while good design consists of such markers as quality, FAQ, links etc. The full list of components along with it's markers you can see on the picture underneath.

Now, let's conduct a little UX testing. We are going to consider two landing pages one of which is full of markers and another does not use any of them.

Looks a little bit empty and does not inspire much trust, does it? Let's make from it more user-centred design by adding some markers .

That looks better. Now, let's consider each marker separately.

This simple example shows how adding of several elements may influence the trustworthy towards your service as well as it's sales.

The next step after markers is the appliance of website usability analysis. With it's help, you may obtain useful information dedicated to how customers interact with your brand. There are two key metrics that monitor how fast users leave your website and how many of them ready to register and continue cooperation.

Based on received heuristic analysis data, you are able to take further decisions contributing to more efficient conversion as well as establish long-run relationships with those clients who are already loyal towards your brand. To conduct similar analytical studies you may refer to such services as Google Analytics or KissMetrics.

Besides analytics, there are various testing techniques and usability testing tools allowing to observe how users interact with your website. This step will help you to understand whether the existing functionality is enough or not. For this purpose, there are a variety of services like Heat Mapping, Click Density, Crazy Egg etc.

For instance, you may use a website usability testing service called Balsamiq. It will help you to work on your strategy of website improvement and even build the website's test version. Also, there is a kind of called user testing that allows getting more detailed and qualitative feedback.

So, to build trusting relationships with your customers you need:

• Well-formulated and straightforward company information
• Any partnerships, logos of brands that are your customers or working with your company is a big plus
• Real customers' reviews towards your service or product will make more people trust to your company
• Description of security methods used within your website to protect the data also affects positively on your brand
• Show any awards you have or any reviews related to your company's work given by the colleagues in your sphere 

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