CRM Development Services
Boost your business efficiency and customer relationships with our custom CRM development services, aimed to help you optimize workflow and raise productivity
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Quality Management Systems
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Information Security Management System
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Our customer relationship management software development services allow you to receive custom CRM solution tailored to your needs. Order a bespoke system to streamline your business processes, improve customer interactions, and enhance client data management
Custom CRM development
CRM modules development
Legacy CRM update
Our CRM Software Development Services
CRM software development services we offer will help you encompass every aspect of customer relationship management, driving enhanced client satisfaction
CRM development from scratch
Creating custom CRM systems aligned with your business domain, objectives, and specific needs, empowering you to streamline customer relationship management and enhance client interactions
Legacy CRM upgrade
Upgrading your legacy CRM system with modern technologies, ensuring enhanced performance, reduced maintenance costs, and seamless aligning with your evolving business needs
CRM integration
Integrating your CRM with existing business tools to create a flexible, unified business ecosystem that enhances operational efficiency and streamlines overall workflows within your organization
AI-powered CRM solutions
Implementing AI-powered CRM solutions to automate processes, deliver personalized customer experiences, and provide data-driven insights, optimizing your workflow with smart tech solutions
CRM solutions we’ve delivered
Project under NDA
Challenge:
A Canadian microfinance company hired us to rewrite the outdated CRM system from scratch using a modern tech stack as the old software couldn’t cope with the growing business needs. High scalability was the main requirement for the project.
How we solved it:
In three months, we completely rebuilt all CRM features using React.js and connected it with a powerful backend based on Node.js. We ensured required scalability by linking the CRM with Amazon S3 and Amazon EC2 cloud services.
Core tech stack:
React.js, Node.js, Amazon S3, Amazon EC2
Team:
5 members
Duration:
3 months
Project under NDA
Challenge:
Create a CRM system for the Hawaiian market to connect wedding agencies and various contractors (florists, decorators, and so on). The required features were document template editor, Stripe and Paypal payments, and full-fledged e-mail client.
How we solved it:
We’ve made a C# powered CRM with MySQL databases, and a front-end part built with Angular. The entire CRM infrastructure was provided by the AWS cloud service. At the client’s demand, we introduced DocuSign for the signature of digital documents.
Core tech stack:
C#, Angular, MySQL, Amazon S3, Amazon EC2, Docusing
Team:
6 members
Duration:
8 months
Our Clients Say About Us
USAHealthcare
CTO at NURSING
"The team is very organized, communicative, and proactive. They keep the project on track and provide excellent suggestions to improve the product."
Industry Contribution Awards
Leading rating & review platforms rank Cleveroad among top software development companies due to our tech assistance in clients' digital transformation.
70 Reviews on Clutch
4.9
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Clutch 1000 Service Providers, 2024 Global
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Clutch Spring Award, 2024 Global
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Top Staff Augmentation Company, 2024 Global
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Benefits of Our Custom CRM Development Services
Tailored CRM functionality
Custom CRM development services provide you with the ability to include specific features tailored to your unique business needs. Unlike off-the-shelf software, every tool in a custom-built CRM directly contributes to your workflow specifics, driving your business forward.
Scalability on demand
We develop custom CRM solutions that are ready to scale as your business grows. Whether expanding your customer base or updating workflows, bespoke CRM can be easily adjusted to keep up with new business opportunities and allow you to stay competitive.
Seamless integration
Our CRM development services enable seamless integration with your existing tools, platforms, and applications, creating a unified business environment. Custom CRM within your tech ecosystem allows to enhance collaboration, improve data flow, and boost overall operational efficiency.
Robust security
A custom CRM solution remains under your ownership, allowing you to avoid unauthorized access to your data. Moreover, we secure CRM software with robust security measures, including advanced encryption and role-based access controls, to protect your data from cyberattacks.
Digitize customer data management
Contact us! We’ll review your business needs and help to match your CRM system vision with technical implementation
Our CRM Software Development Cycle
Our custom CRM development services are based on established process helping us deliver polished solutions
01
Solution workshop stage
- The Solution Workshop stage is crucial for aligning your CRM development needs with effective technical solutions. During this phase, we focus on understanding your specific business challenges and goals, tailoring our CRM offerings to meet your requirements.
Team
- Business Analyst
- UI/UX designer
- Solution Architect
02
Discovery phase
- We specify your business processes and detail the earlier collected requirements — features to include, third-party services to integrate, etc. The team provides you with the Software Architecture Document, CRM specification, and project cost estimation.
Team
- Business Analyst
- Project Manager
- Solution Architect
- UI/UX designer
- QA engineer
03
UI/UX design process
- We create a unique design for a CRM based on the wireframes and your requirements. Our designers combine their expertise and modern UI/UX trends to deliver both eye-pleasing and functional design.
Team
- Project Manager
- UI/UX designer
- QA engineer
04
Development and QA
- Once the UI/UX part is finished, we pass it to developers who’ll translate your requirements into code lines. They implement all required features and make the CRM work on chosen platforms. Then, we conduct precise quality tests to polish each feature of your CRM.
Team
- Project Manager
- CRM developers
- QA engineers
- DevOps
05
Data migration
- During this stage, we come up with a data migration plan. It helps smoothly transfer all the business data to the brand new CRM system without interrupting your ongoing business operations.
Team
- Project Manager
- CRM developers
- QA engineers
06
Release
- Our development team adds final touches to make sure that all CRM features and modules work correctly. When everything is set and done, we roll out the brand new CRM and pass it into your hands.
Team
- Project Manager
- CRM developers
- QA engineers
07
Support and maintenance
- We are ready to help you keep your CRM up-to-date even after release providing comprehensive support. Whether you need a submission process, server deployment, new modules development, or cloud configuration — we’ll handle it quickly following the latest practices.
Team
- Project Manager
- CRM developers
- QA engineers
- DevOps engineers
Custom CRM Modules We Can Implement
We can tailor any CRM solution to meet your specific needs, focusing on essential modules that enhance your business's effectiveness
Sales process
Lead management
Track and prioritizes leads, ensuring timely follow-ups
Sales analytics
Analyze sales performance for informed decision-making
Automated follow-ups
Send reminders and automated messages to nurture leads
Marketing automation
Campaign management
Facilitate the creation and tracking of marketing campaigns across channels
Customer segmentation
Analyze customer data to tailor marketing to specific segments
Performance metrics
Monitor campaign effectiveness to improve future strategies
Customer support
Ticket management
Organize and prioritize customer inquiries for efficient resolution
Knowledge base
Provide a centralized resource for customers to find answers quickly
Multi-channel support
Use various communication channels for seamless interaction
CRM Challenges and Our Tech Solutions
As an expert CRM system development company, we come up with a personalized solution to each business challenge that you want to solve with a new CRM
Data integry
We implement rigorous data validation processes and utilize secure databases like MySQL or PostgreSQL to ensure your data remains accurate and consistent, as well as centralize all your critical business data into one reliable system.
Multi-user support
We consider staff hierarchy and create configurable role systems to organize users and grant different access rights to CRM modules, thus allowing you to effectively manage permissions and enhance collaboration within your organization.
Security and compliance
We prioritize the security of your CRM systems and the protection of your customers' personal data through encryption and robust security protocols. We also consider industry-specific regulations, ensuring legal compliance.
Integration with existing systems
We focus on creating a CRM that seamlessly integrates with your current systems. Our engineers use a flexible architecture that supports connections with platforms like Automate.io, Trello, and Zendesk, ensuring smooth data flow and collaboration.
Certifications
We keep deepening our expertise to meet your highest expectations and build business innovative products
ISO 27001
Information Security Management System
ISO 9001
Quality Management Systems
AWS
Select Tier Partner
AWS
Solution Architect, Associate
Scrum Alliance
Advanced Certified, Scrum Product Owner
AWS
SysOps Administrator, Associate
Technology for Advanced CRM Software Development
Our CRM development team employs a blend of traditional and cutting-edge technologies, ensuring we deliver up-to-date and scalable solutions
Big data
- Big data architecture design
- Apache Spark and Hadoop
- HDFS, Hive, Pig, Impala, Oozie
- EMR, Redshift
Cybersecurity
- Security testing
- Malware & fraud protection
- Vulnerability assessment
- Encryption libraries
- RegTech
Blockchain
- Smart Contracts
- Cryptocurrency exchange and trading apps
- DeFi, DEXs, and auctions
- Hyperledger frameworks: Hyperledger Fabric, Hyperledger SawtoothÀ
Cloud computing
- Infrastructure as a Service (IaaS: AWS, Google Cloud Platform, Azure)
- Cloud storage: Amazon S3, Google Cloud Storage, Blob
- Serverless computing: AWS Lambda, Google Cloud Functions, Azure Functions
- Content Delivery Networks (CDN): Akamai, Cloudflare, Amazon CloudFront
Embedded software and IoT
- Protocols: NFC, Wi-Fi, Bluetooth, LPWAN, IPv6 over LoWPAN
- Communication Security (TLS, DTLS) and Data Encryption
- Artik module, Raspberry Pi, Arduino
- AWS: Lambda, Kinesis, S3, SageMaker, Sumerian
ML & AI
- Self-taught algorithms recognize user activities
- Artificial neural networks
- NLP software development
- Open AI based conversational AI development
- Azure ML, Google Cloud Prediction TensorFlow
Cleveroad experts are ready to build high-performing CRM software to improve your business operations and client interaction. Contact us now to start working on customer relationship management automation
Build your own CRM system with our experts
CRM Integrations We Implement
Robust software tools and technologies that we use to optimize CRM development time and budget
Project management tools
E-commerce platforms
Payment gateways
Social media management
Marketing automation platforms
Customer support systems
Communication tools
ERP systems
Email marketing platforms
Why Hire Us as a Custom CRM Development Company
Our team is fully staffed by experienced software engineers who are well-versed in multiple technologies to ensure the best quality of your software
Team of AWS certified software engineers
Leverage the expertise of AWS Select Tier Partner professionals who specialize in CRM solutions. Our AWS-certified engineers and solution architects possess in-depth knowledge of cloud technologies, ensuring your CRM system is scalable, secure, and high-performant
Full-stack CRM development team
Access a full team of more than 250 experienced CRM software developers, 75% of whom are senior-level. Our extensive talent pool allows us to guarantee constant collaboration and a profound understanding of your CRM project, driving efficient implementation and ongoing support
Deep expertise across multiple industries
We have qualified specialists with expertise in nine distinct business domains, including healthcare, logistics, retail, e-commerce, and others. Our extensive knowledge enables us to understand your specific needs and address all industry-specific requirements
Free solution workshop for tailored CRM development
Take advantage of our complimentary Solution Workshop stage, where our domain experts collaborate with you to connect your specific business needs to technical solution within a custom CRM system. We identify your requirements, customizing development plan to align with your objectives
Questions you may have
We’re glad to address the most common concerns regarding CRM development services
What is CRM development services?
CRM development services focus on creating tailored Customer Relationship Management systems that help businesses manage customer interactions, streamline processes, and improve overall efficiency. These services typically involve a comprehensive analysis of business needs, followed by the design and implementation of a system that can integrate various functionalities like sales tracking, customer support, and marketing automation.
How much does it cost to make a CRM system for business?
The cost may vary from the location of the CRM software development company, the number of features you want to implement in your solution, and other factors. We’ve made a complete breakdown of custom CRM development cost in our article.
How long does it take to develop a custom CRM system?
For a basic CRM, development generally takes 3-6 months, while a more advanced system with analytics, automation, or integrations may take 6-12 months or longer. The timeline varies based on project complexity and feature requirements.
Why does a business need custom CRM development services?
CRM systems are vital for businesses since their main tasks are collecting business data, optimizing workflows, and improving customer service.
What are the most common concerns over CRM software development services?
There are three things most entrepreneurs worry about:
- Data integrity preservation when introducing new solutions into business
- Third-party tools integration capability
- Complexity of staff onboarding and support CRM
How do I get fabulous custom CRM development services on a tight budget?
If your resources are limited but the business requires implementing a CRM system, hiring an offshore development team would be the ideal cost-effective solution. We’ve made an ultimate guide on hiring an offshore development team.
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